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Monday, January 14, 2019

Zara Fast Fashion

1. Features of Zaras channel sit down that actuate its operating economics Zara owns untold of its returnion and most of its stores, while competitors feast and H&038M own exclusively of their stores exclusively outsource only if of their achievement. Benetton, on the early(a) hand, owns alone of its deed scarce goes to securities industriousness by licensing agreements. Zara places more emphasis on indisposed vertical integ proportionalityn. Production runs atomic number 18 ill-judged and enrolment is strictly understandled. This is in contrast to application trends of gritty volume toil. Zaras product round of drinks cartridge clip from the throw strain to the manufacturing phase is 4 to 5 weeks while the effort average is 6 to 9 months. The short cycle epoch enables Zara to commit to a bulk of its product much later than its competitors. 85% of Zaras in-ho physical exercise ware occurs after the clip of course of instruction has started in contra st to 20% in-house production of traditional sellers. Zaras pricing is degrade than its competitors, but profit tolerances atomic number 18 advanced uper payable to direct efficiencies gained from a shortened, vertically integ placed, write out image.At Zara, a high inventory turn e genuinelyplace place results in stripped-down obsolescence cost, clearance gross gross revenue or mark downs. Zara estimated 15%-20% of total sales as markdowns/close-outs vs. 30% to 40% for its competitors. This helps to proceed a strong profit margin and bolster food market movie as a must spoil now destination. Zaras advertising expenses are minimal (avg. 0. 3% of revenue) compared with 3% to 4% for early(a) specialty retailers. These helps imprinter expenses and preserve strong profit margins. Zara, in turn, invests more coin in renovating its storefronts and buying prime real estate for store locations. At Zara, 75% of debunk merchandise is turned every 3 to 4 weeks which cor ser ves to the average quantify between client visits. The average Zara shopper visits the chain 17 times a year. In contrast, the disceptation records an average of 3 to 4 customer visits per year. Zaras image creates a sense of urgency and forces loyal customers to check in ofttimes for the latest fakes. 2. Zaras Quick Response Capabilities Upstream and Downstream activities Zaras quick-response energy is based on improving coordination between retail stores and product manufacturers.This coordination allows Zara to respond unfluctuatinger to devise trends, thus creating a belligerent advantage for Zara. in effect utilizing information technology and vertically-integrated manufacturing facilitates Zaras quick response skill. Upstream Activities Design Teams unceasingly wrap up customer preferences via data sent electronically from individual storefronts. Additionally, sales data is sent upriver from the stores to give instant feedback on Zaras impertinent product blood li nes generating replenishment set ups for exchange product.This instant upstream feedback, coupled with Zaras speedy product development gives Zara a compelling market advantage. Zara sources textile and holy products from immaterial suppliers using purchasing offices in atomic number 63 and Hong Kong. 50% of the fabric remains undyed to facilitate in-season updating via Comditel, a subsidiary of Inditex that manages the color and patterning of unfinished fabric. Delaying production of unfinished fabric allows information flowing upstream to influence Zaras production. 40% of all garments are manufactured internally or by subcontractors located near Zaras headquarters. This 40% represents the most fashionable, time-sensitive garments that Zara considers insecurityy. Zaras local production network facilitates flexibility and risk-taking on fashion trends. Downstream Activities Zara owns its own diffusion concentrate on in Arteixo. All merchandise from both internal and extern al suppliers passes with this dissemination center. Shipments occur twice a week to from each one store. Items move through the center very quickly.For ex angstrom unitle, a vast absolute majority of items are at the center only a few hours and no item stays at the center for more than tether days. On average, Zara spends 0. 3% of its revenue on media advertising, which is focused on opening season and end of season sales. Product cycles through the stores rapidly, with unsanded uses arriving every common chord weeks. This fast turn all over results in a signifi foundationt reduction of discounted merchandise. unwrap shelves are sparsely stocked creating a sense of urgency (buy now) in the minds of shoppers, resulting in immediate sales. Location is critical for Zara to cast repeat customers. Stores are occasionally relocated in response to ever-shifting popularity of shop districts and traffic patterns. 3. Why king Zara fail? Zara could fail due to locomote into what is known as the growth trap. In the beginning, Zara established itself as change medium-quality fashion clothing at affordable costs. Zara went on to gain a war-ridden advantage in the industry by developing a quick response cap efficacy while at the very(prenominal) time remarking low customer pricing.As Zara begins to fat internationally, the potential to lose their hawkish advantage ontogenys. For example, in South America, Zara had to present a high-end rather than a mid-market image. This goes against the image of medium quality fashion at affordable wrongs that Zara had specify and hold oned since their inception. As Zara abides to grow, their stores may eventually be found on every street corner rough the creation. As a result, Zara runs the risk that their products may shape less unique in the eyes of the consumer.harmonize to the growth trap, efforts to grow basin blur uniqueness, create compromises, reduce fit, and lastly beneathmine competitive advantage. In the end, Zara runs the risk of becoming an ordinary retail chain as they lose sight of their competitive advantage and become more equivalent every other retail player. In order to maintain their market share, Zara should remember their roots and focus on the rectitude of their existing chain with very minimal increases in merchandising space.Zara troubled FashionInditex Zara lush fashion Case summary Company mental synthesis and Goals Overview Zaras vision on growth and spheric dodging -Building up fixed assets -Vertical integration -No advertising, creating premium stores -Fashion follower QR to fashion trends -Strongly customer lie -Stable growth -Markdowns half the average (15% as alleged(a) to 30% ) -Pricing market based Business model -Vertical operations and downriver activities -Multi-chain concept -Creative design team -Competitive advantage Sustainable growth As attachment door clutchesers Five forces Company organise Financials) bother Statement resu lt contend 20% per annum expected, 76% of equity encourage implicit on Inditexs stock price was based on expectations on forthcoming growth. Failure to deliver expected growth results might cause a serious offset in keep gilds market capitalization. inhabit for non-local growth in average a retailer was present in 10 countries while e. g. a pharmaceutical party averaged operations in 125 countries.Problem statement is In what geographical area(s) should further Zara e motorateness follow? Should there be another logistics-distribution boil down created as increase of operations might cause dis-economies of scale? Should it pick out additional manacles given the complexity of managing those and the risk of own-product-replacements? Preserve the margins (visible curse to the sustainability of Indexs competitive advantage) Evaluation of the alternative solutions 1. Growth challenge Notes not much potential on the local market - disagreeent markets control different sid e -though costs grow as distance grows, prices in addition change (margins are kept) -50% of all export is to developing countries -Zara shopper visits the store 17 times a year, average is 2-4 times -Creating a climate of scarceness and fortune in stores Evaluate growth options in different markets Spain atomic number 63 str4 production in North Africa, tur central and East Europe. US production in Mexico and the Caribbean subjected to retail oercapacity, less fashion- advancings than Europe, demands larger sizes and exhibits considerable internal variations lacquer no quotas to trammel imports, produced in China. teenage market segment considered as the trendiest in the world Italy fashionable, visit stores frequently and spend more on clothing 2. form in marketing strategy Current iii types of entering a market attach to owned stores, knock ventures, franchising system is standard across the countries -No adv -One big shop central city (capital) Followed by smal ler ones (spreading well-nigh the acres) -Shop windows used excessively -Products do not differ much from country to country -Model is downstream -No knowledge is shared -From design to stores inside 4-5 weeks , industry average 9 months -Due to product testing, failure rate only 1% compared to industry average of 10% 3. Change in pricing strategy Current Prices vary on the different markets, due to transport costs (all supplied from the base in Galicia) this changes positioning Lower mark-down than industry averageZara Fast FashionThe Spanish retail chain Zara has unique supply chain heed practices that enable it to gain a competitive advantage over other fashion retailers in the industry. Zaras rapid response time enables the firm to quickly respond to changing fashions while deliberately under producing products. This strategy, which is victualsed by competencies in logistic management, design and information systems, allows the gild to maintain less inventory and higher pr ofit margins and is a primaeval factor to Zaras success. The firm should continue to add value by seeking overbold opportunities to expand in the retail market and maintain their sustainable growth.Financial digest Being aware of a partnerships financial health and profitability of its competitors is super essential for everyone evoke in engaging in work with Inditex. In this part of the paper, through analysis of 4 key ratios and return on invested capital, we are divergence to discover some of the companys drivers of pro yearn competitive advantage. The 4 key ratios go away focus mainly on companys liquidity, activity, solvency and profitability, while ROIC will convey how well the company manages the capital invested in operations of the business.In order to measure ability of Inditex to meet its short term obligations and to assess liquidity, it is great to prognosticate current ratio. As shown in exhibits section down the stairs, in 2001, Inditedx had 1. 02 millio n in current assets, while fling and H&M had 1. 48 and 3. 4 million Euros in current assets for every Euro in short-term debt. This indicates that Inditexs main competitors pose greater ability to meet current payments of debt therefore liquidity is not one of the companys success drivers. When it comes to comparing companys sales to various assets categories it is significant to take a look at the total assets turnover.This ratio indicates how efficiently assets are existence used to support sale. From 1999-2001, this ratio increased by 1. 2% however it was still below industry performance. Currently Inditex is industry leader with total assets turnover of 1. 8. This shows that companys recourses are existence well managed and that company is able to dupe high level of sales from its investments in property, plant and equipment much(prenominal) as manufacturing facilities. Debt to equity ratio is used for solvency evaluation. The main purpose of this ratio is to show comp anys ability to repay long-term creditors.As shown in exhibits section, this ratio diminishd from 1999-2001, however, when compared to its rivals, Inditex confirmed to fork up the best leverage among them. When it comes to companys financial flexibility and profitability it is highly essential to calculate Net Profit Margin ratio. This ratio measures how successful a company has been at the business of making profit for each euro earned.As presented in the exhibits section, Inditex was and still is an industry leader with Net Profit Margin ratio of 10. 6% in 2001 and 13. 10% in 2010 which inwardness that company has shortly . 3 of net income for every dollar sale. In addition, according to Inditexs income statement, we could see that company is delivering higher net income due to its ability to keep operating expenses and COGS much lower than competitors. Furthermore, the company is able to gain sustained competitive advantage by making its own products, efficiently activity lo wer advertising expenses and maintaining cost-effective number of employees per store. In order for Inditex to maintain continuous growth it is important to keep its profit margins at the high level.Last but not least ROIC (Return on Invested Capital) gives a levelheaded judgment on how well a company is using its money to generate returns. Inditex ROIC varied through past couple of years but is currently able to earn somewhat 7% on each euro invested. From the exhibit table below, we could conclude that the company is making wiser investment decisions than its competitors. SCP Analysis Zara competes in a monopolistically competitive industry due to the number of players. No business in this type of industry has total control over the market price and there are no barriers to entry and exit.Because of its monopolistically competitive playing grounds, Zaras conduct is to increase its market power by producing demand for its heterogeneous products. Through differentiation and cost l eadership, Zara attempts to increase market demand by adviseing new items weekly while tutelage a low inventory, thus making its products unique and attractive to consumers. Because of its backward vertical integration model, Zara creates a strong synergy throughout its production operate.Zara has sustained a competitive advantage globally by expanding into new markets and becoming more efficient. In a onopolistically competitive industry, Zara is expected to baffle profits in the short run but will interruption even in the long run because demand will decrease as average total costs increase. This means in the long run, a monopolistically competitive firm, such as Zara, will make vigour economic profit (AmosWEB, 2001). Porters Five Forces Barriers to Entry Due to the recent ceding back and weak economic market, some(prenominal) new players have avoided entering the retail industry. Zara has taken advantage of this probability to be the first to enter into many a(prenomina l) markets across the world beforehand its competitors.With the economic future improving, Zara will be facing more and more competition especially in the united States. Rather than implementing new strategies on how to differentiate itself even more, Zara will submit to focus more on creating brand awareness and staying on clear in the game. Zara has been the odd ball in the industry with its creative business model but with more and more retailers quickly catching on and critiquing their business model to match the economy changes, Zara faces intense competition. Unlike other retailers, for example interruption and H&M, Zara inescapably to fight threats nearly the globe.In the states, Zara competition is intensified with American retailers because many customers still do not know who Zara is or what it offers. In Europe, Zara is like a Macys for us in the states so the brand awareness is there but competition is still in any case high. Many retailers in Europe offer the same products as Zara, at the same or similar prices therefore Zara needs to find ways to keep ahead of competition. Bargaining Power of Buyers Zara is far-famed for its business model of just in time inventory. No other retailer can produce a garment from scratch and have it hanging in the stores within weeks than Zara.Zara excessively distributes large number of shipments to its stores around the world twice a week. All merchandise is shipped from Spain and all stores absorb shipment on the same days, Monday and Thursday. Zara produces nearly 16,000 new designs a year which is much more than star(p) competitors. With the constant changing garment Zara keeps its inventory levels extremely low. Zara customers know that if they see something in the store to buy it chastise then(prenominal) and there because tomorrow that garment will not be there. US customers are still adapting to this quick turnaround time.With their advanced technology, Zara knows what its customers lack and will deliver that to them within 2 weeks time. Bargaining Power of Suppliers Zara manufactures all its clothing in house. This way it has control of the constitutional process and can make changes more quickly and efficiently when needed. After the garments are get up and ready for assembly, Zara sends out the fabric to different sewing companies to assemble the pieces. on that point are many competitors that Zara can choose from when deciding where they want its vesture put together which makes the bargaining power weak.Zara also took control of this process by taking over Comditel. Comditel is in charge of nearly the entire garment process. Once the garments are ready and fully assembled they are then stored in Zaras own distribution centers. From the distribution centers they are then shipped around the globe to the thousands of Zara stores. Like many other aspects of Zaras business model, the distribution center moves even more quickly. Once the garments are in the distr ibution centers, they only stay there for a maximum of 3 days before be sent out to the appropriate destination.Substitutes Some may attract Zara as a higher end replica of fashion forward items. The items featured on Prada, Chanel, and St. John runways will be replicated in 2 weeks in Zara stores at a much more affordable price but poorer quality. Therefore, there are not many substitutes that customers can use because a majority of the products are out of the price range of many customers. This is a huge benefit for Zara because its customers are willing to pay a much less price for a lesser quality replica. aspiration Zaras direct competitors include H&M, Gap, and Benetton. H&M offers nearly the same products as Zara to its customers, but a much lower quality and price. For those customers who are price sensitive, H&M would be their choice of retailer. The Gap possesses more competition in the states because it has been around nightlong and has its loyal customer base which is hesitant to shop elsewhere. Even though these retailers give Zara a run for its money, none of them can keep up with Zaras business model.Other retailers do not have in house production like Zara and ship their production to other countries for the bald-faced labor costs. This does save money but it increases time. Time is money so while others are still in production stage, Zara is already selling out of the garment. VRIO Analysis We can use the VRIO framework to determine the competitive potential of Zaras resources and capabilities. As we analyze Zaras resources and capabilities, it is evident that Zara has create a highly effective, self-reinforcing business system.Three elements in particular (1) broad vertical integration, (2) the companys flat tire management structure, and (3) exceptional communion and coordination throughout the business system allow Zara to successfully exe rationalizee its precise Quick Fashion Follower business model. to each one of the three make the grade of being Valuable, Rare, costly for competitors to Imitate, and for which the company has Organized to take advantage. all-encompassing Vertical Integration Zara prides itself in its vertical integration, with near full control over its value chain through to the end-user.The company owns or closely controls its manufacturing and distribution facilities, manages its own logistics and transportation, and wherever possible owns its own stores (except for in markets with high risk or barriers to entry). This integration brings value primarily through speed-to-market, as Zara has achieved significantly shorter cycle times than its peers. Full vertical integration is noble-minded in the habit industry, which typically sees companies foregoing direct involvement in elements of the value chain (e. g. , H&M outsourced all of its production, and Benetton sold the bulk of its production through licensees).It would be extremely costly for a competitor to imitate Za ras vertical integration, and even if they were able to do so it is unclear how much or how soon they would profit from it, as much of Zaras advantage comes from the degree to which it has developed its integrated governing over many years. Flat Management Structure plot the drive, insight, and guidance provided by founder Amancio Ortega and other top executives have obviously been authoritative to the success of Inditex, it is the structure and incentives they have put in place that actually drive Zaras exceptionality.Zaras management structure is very flat, with self-reliance and significant incentive-based compensation for store managers, thus closely aligning their interest group with that of the company. This structure adds value to the company through diligent hands-on management at the local level, something so rare that Zaras CEO historied that the availability of store managers capable of handling these responsibilities was the single most important constraint on the rate of store additions. The structure would be highly laborious for ompetitors to imitate, as it has been built into the culture and processes of the company over some(prenominal)(prenominal) decades. Zara has certainly proven that it is able to organize around the flat structure model in fact many of the companys business processes depend on the communication and input of enabled employees at the edges of the business system. exceptional Communication and Coordination From early on, Zara developed a focus on communicating and coordinating activities up and down the value chain and across functions.This capability focused on speeding important information on customer preferences and trends to the store network, and feedback on successful and unsuccessful products back up the line to headquarters. Exceptional communication and coordination are crucial to maximizing the value derived from Zaras vertical integration and flat management structure. A look at the more disjointed bu sinesses systems of peers such as The Gap and Benetton demonstrates how rare it is for all of a companys capabilities to simultaneously reinforce each other, and how difficult it would be for them to imitate Zara.Zara has successfully organized to coordinate its activities around the fast communication of accurate information about designs, customers, competitors, and micro- and macroeconomic factors both up the line to top management and to the edges of the network where store managers and employees interact with its customers. Each of these three capabilities passes the VRIO test, indicating that they are indeed key competencies for Zara. Four Actions Framework In order to understand how Zara created a new value for both the purchaser and the company, we utilize the Blue Ocean 4 Forces Analysis.Starting with what factors Zara raised above standard, we see what is also Zaras key resource, the companys application of vertical integration. While Zara is involved in both backward and forward integration, what sets it apart is precisely its backward integration into manufacturing. For instance, its competitors Gap and H&M are both practicing forward integration and unlike Zara, outsourcing their production. Zara is also constantly in communication with employees at the edges of its business system such as store managers in order to better identify and track customer preferences and trends.The company encourages increased frequency of customer visits with its short cycle times customers flock to the stores in order to catch the current fashion trends and product lines. In addition, the company also raised responsibility and answerability for store managers by hiring experienced employees promoted within which the CEO believed was a requirement judgment especially for store additions. Zara increased market saturation leading to better economies of scale thus significantly cutting costs and airlift higher awareness and increasing sales.On the other hand, Za ra reduced several factors well below the industry standard in order to cut costs and increase customers willingness to pay. For instance, the company decreased the failure rate for new products with its intensified product testing program which included store-level personnel in the process. Zara also reduced its cycle time for design which enabled the company to offer the customer new designs in four to five weeks and existing products in two weeks the industry standard for this process was six months for design and three months for manufacturing.A pioneer in its industry, Zara proudly enjoyed engendering revenues at full price with only 10%-15% of its sales generated at discount prices compared to its European industry at 30%-40%. Lastly, Zara reduced its ad using up below industry standard at 0. 3% of its revenue while its competitors advertised 3%-4%. Although it is relatively un plausibly for an costume company to create factors that its industry has never offered, Zara forme d a distinct vision among its competitors. The company was the first within its main rivals to saturate international markets as fast as it did.Zara is a global apparel retailer with a truly international scope. While from 1980s to 2011 H&M added eight countries to its international expansion, and Gap five, while Zara was at thirty two countries. In the competitive apparel industry, Zara managed to eliminate what its competitors continuously took for granted. The company focused on a flat management system which allowed capturing trend preferences directly from the customer and applying to mass markets. Eliminating the separation between merchandising and manufacturing was especially beneficial to a fast and fecund design team.Strategic Vision Based on our analysis, Inditex has proven to be financially stable and can successfully manage its capital invested in its operations. Therefore, to maintain their sustainable growth and continue to add value, Inditex should use their te chnical teams micro/macro evaluations to seek new country market opportunities. They should to continue to use one of the three modes of entry company-owned stores, joint ventures, and franchises, to open additional stores in European countries that have high apparel markets.Italy, Germany and United Kingdom are markets that show promise, especially Italy because of its high per capita spending on apparel. As discussed in our analysis, one of Zaras core competencies is its abundant vertical integration, and because the case mentioned a second distribution hub already being built in Zaragoza, Spain, it can support additional European stores without being subject to diseconomies of scale. Increasing the density of Zaras store locations in Europe will achieve logistic efficiencies.Zara keeps transportation costs low on the supply side, since most of the production takes place in Spain. Efficient distribution and inventory systems help Zara minimize costs. Demand based production means there is very little inventory in Zaras supply chain, which results in lower working capital requirements and lower supplier opportunity costs. Another market that has potential is the United States. With changing consumer behaviors as a result of globalization, there are growth options available for specialty retailers like Zara.For example, Gaps current ratio of 2. 18 is higher than Zaras 1. 71 however Zaras 13. 10% net profit margin is preferred over Gaps 8. 21% (as illustrated in edge A-1). Therefore, as long as Zara can maintain its low production and overhead costs, which are high for its competitors, they should be able to compete in the US market. Inditex should invest in prime locations in major cities such as New York, Chicago and Los Angeles to maintain its positioning strategy. Zara should most likely develop a second central distribution center in America.Zara can strategically locate its central distribution center in or near countries where manufacturing can be done with cheap labor cost, such as Mexico. The close proximity of the distribution center to the American market will decrease logistics and help maintain Zaras model of fast fashion and economies of scale. Internet retailing is another market opportunity that Inditex should consider. Zara can reach consumers faster and easier in the countries they are trying to expand into.This method can also help gauge consumer preferences from country to country. The profits retailing market will increase sales revenues and has a very low business risk considering the products are already being produced for the retail stores. Zaras online shop would complement its stores, adding an extra level of service for its customers. It would also expand its customer base to reach areas where stores are not located. Patrons can shop from anywhere in the world and at any time of day or night.This essentially means more shoppers and more sales for the business. Based on our analysis, the monopolistically compe titive industry structure is not the key factor driving Zaras significant performance. Zara has leveraged its key resources to combine low price with product differentiation to create value and succeed in this industry structure. Zara has been able to increase the customers willingness to pay by constantly rotating its merchandise and creating a climate of scarcity and opportunity for customers.In conclusion, Zara has the potential for sustainable growth due to its competitive advantage and its ability to increase customers willingness to pay while decreasing its opportunity cost. The company keeps its operating income high, has a solid business model with unrivaled synergy and has various opportunities for expansion in the retail industry. Zara must continue to re-invent their image in order to stay fresh in the apparel industry and as long as they maintain their core competencies, they will continue to succeed.Zara Fast FashionInditex Zara Fast fashion Case analysis Company Stru cture and Goals Overview Zaras vision on growth and global strategy -Building up fixed assets -Vertical integration -No advertising, creating premium stores -Fashion follower QR to fashion trends -Strongly customer oriented -Stable growth -Markdowns half the average (15% as supposed to 30% ) -Pricing market based Business model -Vertical operations and downstream activities -Multi-chain concept -Creative design team -Competitive advantage Sustainable growth As attachment Porters Five forces Company structure Financials) Problem Statement Growth challenge 20% per annum expected, 76% of equity value implicit on Inditexs stock price was based on expectations on future growth. Failure to deliver expected growth results might cause a serious offset in companys market capitalization. Room for non-local growth in average a retailer was present in 10 countries while e. g. a pharmaceutical company averaged operations in 125 countries.Problem statement is In what geographical area(s) shou ld further Zara expansion follow? Should there be another logistics-distribution centre created as increase of operations might cause dis-economies of scale? Should it acquire additional chains given the complexity of managing those and the risk of own-product-replacements? Preserve the margins (visible threat to the sustainability of Indexs competitive advantage) Evaluation of the alternative solutions 1. Growth challenge Notes not much potential on the local market -different markets require different positioning -though costs grow as distance grows, prices also change (margins are kept) -50% of all export is to developing countries -Zara shopper visits the store 17 times a year, average is 2-4 times -Creating a climate of scarcity and opportunity in stores Evaluate growth options in different markets Spain Europe str4 production in North Africa, turkey and East Europe. US production in Mexico and the Caribbean subjected to retailing oercapacity, less fashion-forward than Europe , demands larger sizes and exhibits considerable internal variations Japan no quotas to restrict imports, produced in China. teenage market segment considered as the trendiest in the world Italy fashionable, visit stores frequently and spend more on clothing 2. Change in marketing strategy Current Three types of entering a market company owned stores, joint ventures, franchising Strategy is standard across the countries -No adv -One big shop central city (capital) Followed by smaller ones (spreading around the country) -Shop windows used excessively -Products do not differ much from country to country -Model is downstream -No knowledge is shared -From design to stores within 4-5 weeks , industry average 9 months -Due to product testing, failure rate only 1% compared to industry average of 10% 3. Change in pricing strategy Current Prices vary on the different markets, due to transport costs (all supplied from the base in Galicia) this changes positioning Lower mark-down than indu stry average

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